Terms of service

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with JVRDZ LDN Ltd., hereinafter referred to as “JVRDZ”, ”us ”, "we" or ”our”, at the JVRDZ website or mobile website (jointly referred to as ”JVRDZ.com”).

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on JVRDZ.com at the time you place your order.

By using JVRDZ.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

 

THE CUSTOMER 

To shop at JVRDZ.com the following conditions are required from the customer:

You must be at least 16 years old

Have a payment method we accept (see checkout for our up to date accepted payment providers)

Be authorised to use the chosen payment method (e.g. the payment method is in your name)

If any of the above requirements are not met, we reserve the right to cancel the applicable order.

 

OWNERSHIP OF RIGHTS

Any use of JVRDZ.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of JVRDZ.

 

PRODUCT AVAILABILITY & SERVICE

The inclusion of any products or services on JVRDZ.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

JVRDZ want to provide the best possible online experience. To make this possible we need to ensure that our services run like as efficiently as possible. You understand and agree not to:

(i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; 

(ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the JVRDZ.com site, or which impacts the security of the site, or 

(iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

 

DELIEVERY 

JVRDZ reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery.

JVRDZ exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

JVRDZ endeavours to dispatch orders within your selected shipping method and in the order in which they are placed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. You will find the full delivery information on the "Shipping" section at JVRDZ.com.

JVRDZ is unable to cancel any order once placed. If you place an order in error, or change your mind once it has been placed, it is your responsibility to return the item to us for a refund. We are not liable for return postage costs of the item and requests to 'return item to sender' or cancel the delivery does not change this.

If your order does not arrive by the scheduled date, please contact JVRDZ Customer Service via email: 

 

SALES

Sale and promotional items are non-refundable and non-returnable. Once a product has been purchased at a set price, we are unable to apply future sale discounts or refunds to that product in the event of an exchange. Last chance items can be returned for an exchange only (final sale items will be noted in the details of the product page). 

 

PRODUCT

Please note, the products displayed on JVRDZ.com may be samples, with product details potentially evolving over the course of the selling period of the product. We make every effort to display our products and their colours as accurately as possible, however please note that the displayed colours of the products will depend upon the screen of the user and we cannot guarantee that the user's monitor will accurately portray the actual colours of the products. There are also variations due to studio lighting and lighting within online content on JVRDZ.com and our social channels. We cannot guarantee consistency of colouration of dyed products as we construct our pieces on a sustainable basis to avoid waste of product.

Faulty products: Please notify us within 30 days of receiving your item if you discover a manufacturing fault. Manufacturing faults are defined by ongoing issue/s with the product’s design/construction and will be assessed as such between JVRDZ LDN Ltd and our manufacturers. We are not responsible for faults addressed outside of this 30 day period, or for issues not caused by product faults such as wear and tear. 

 

ORDERING 

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment.

 

RETURNS AND EXCHANGES 

For our pre-made / pre-order items,  we are allow for the customer to return items providing there is a good reason for return. You can return an item within 14 days of placing your order for a full refund or exchange (this includes pre-order items). All returned items must be unworn and in re-sellable condition, with the tags still attached and in its original packaging. We reserve the right to return the item back to the customer if these conditions aren't met.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

All of our items are inspected once they are received  - if they are found to be damaged or dirty, we are entitled to have this sent back to the customer as this is a condition of our returns and refund policy. We are conscious of the potential waste resell-able returns create and ask that customers consider this also, which is why we prefer to return these items back to the sender. If we finds the item to be in an un-resell-able condition, we may review this on a case by case basis; however please bear in mind this will inevitably add more time until you may receive a refund.

CUSTOM / MADE-TO-ORDER ITEMS ARE NOT ILLEGIBLE FOR RETURNS AND EXCHANGES. 

 

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

 

Questions about the Terms of Service should be sent to us at: jvrdz_ldn@hotmail.com.